Refund & Replacement

Refund & Replacement Policy

At HegoMart, we strive to provide quality products and a smooth shopping experience. If you face any issues with your order, we’re here to help.

Replacement Policy (7 Days)

We offer a 7-day replacement policy for the following cases:

• Damaged product
• Defective item
• Wrong product delivered

👉 To request a replacement, please contact us within 7 days of delivery.

Replacement Conditions

• Product must be unused and in original packaging
• Proof of issue (images/videos) may be required
• Replacement will be processed after verification

Refund Policy

• Refunds are applicable only in cases where replacement is not available
• Approved refunds will be processed to the original payment method
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI

Non-Returnable Items

The following are not eligible for return or replacement:

• Used or damaged products (not due to our fault)
• Items returned without original packaging
• Products not reported within the 7-day window

Cancellation Policy

• Orders can be cancelled before they are shipped
• Once shipped, cancellation is not possible

Important Notes

• Slight delays in replacement or refunds may occur due to logistics or verification processes
• HegoMart reserves the right to refuse requests that do not meet policy conditions

Contact Us

For any return, replacement, or refund-related queries, please contact us:

📧 Email: shop.hegomart@gmail.com